Defrosting a frozen condensate pipe
You can identify if you have a problem with your boiler’s condensate pipe by checking if the blue light on the front of the boiler is flashing.
The blue light is in the small window gap on the front of the boiler flap.
Ensure the power to the system is switched off.
Located in the top right-hand corner underneath the flap is a digital window, this may be flashing up the letters EA.
This either means that there is no gas getting into the system or condensation isn’t getting out. If its mid-winter this usually means a frozen pipe.
Locate the condense pipe outside.
To cure the frozen pipe, simply get a kettle of hot water (not boiling) and put this evenly along the pipes, paying special attention to the joints.
Alternatively, you can tuck a hot water bottle around the external pipes and leave it for half an hour.
If this doesn’t work, we recommend you call one of our experts to help you fix the problem.