Here at Ableforce, we know how important it is to you to keep your personal data safe, that’s why we are committed to making sure that you receive the service you would expect and that your privacy is protected every step of the way.
In this privacy notice you’ll find exactly what information we collect from you and how we then use this to deliver our services, as well as your rights. It might not be something you’re interested in, but it’s vital you have a read and it goes without saying, let us know if you have any queries.
When you buy a product or service through Ableforce, we then collect some of your personal details, to make sure you have absolutely everything you need for us to provide installation boiler services, services and repairs. Please accept that we’ll only use this for administering your contract and to support the delivery of the services or products that have been confirmed between yourself and Ableforce.
Examples of the types of personal information we usually collect are:
The information asked for during the application process is required to complete the sale of the product on offer and forms part of your contract with us. Unless otherwise stated, the information you provide will never be used for any other purpose without your permission. If any of the data is missing from the application form or is incorrect, there may be delay or we may not be able to process all of your requirements.
We sometimes use data from third parties or publicly available sources. Using this data helps us to ensure that our records are accurate and up to date by filling in any gaps on an address or clarify vanity addresses and house numbers. It also allows us to remove anyone from our mailings that has passed away.
We also use data for marketing purposes. Any data we use in this way is thoroughly checked by both the supplier and our own office teams to ensure that the correct marketing permissions are in place and that the data is being used fairly and correctly.
If you are currently or have been a past customer, we’ll keep a copy of your personal details for no longer than 6 years, from the time your active relationship with us ends. Keeping your data allows us to keep accurate records for tax purposes and to handle any future complaints if needed. All other personal data used for prospecting and quotation requests is kept for a maximum of 90 days, unless otherwise required by law.
Some data that we collect may be transferred to and stored at a location outside the European Economic Area (‘EEA’), for example some of our IT systems are run on servers hosted in the USA. We take all steps responsibly necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws.
We often work with several carefully selected third parties, who introduce us to their customers, so we can promote the products and services that we offer.
If you’ve been introduced to us through one of our partners, we may share details of the products and services you’ve purchased with them. Sharing this data in this way helps us resolve individual complaints and helps us to ensure that we are offering the right products, to the right market.
We respect your privacy and that’s why we don’t give your data to any third parties for marketing purposes. However, on occasion and in addition to the above, we may pass your information to a limited number of third parties for the some of the following reasons:
Whenever we collect your personal information, we’ll give you the opportunity to let us know how you’d like us to get in touch in the future. We promise not to bombard you with marketing messages, but we also understand if you’d prefer not to receive anything from us.
If you’ve asked us to send you marketing, you can change your mind at any time by contacting us using the details in the Contact Us section. You’ll also find an unsubscribe link at the bottom of every marketing email we send to you. Which you can unsubscribe at any time.
If you’ve given us an email address you may receive messages related to the management of your policy via email, which include policy and renewal documents. If you’d prefer not to receive these, just let us know and we’ll be happy to provide them to you via post instead.
If you’d like to see the personal information that we hold about you, you can request a copy at any time. If you find that any of this information is incorrect you can ask for it to be updated. If you believe the information is being processed without a legal basis, you can ask us to stop or request that it’s deleted from our systems.
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We won’t ever charge you for a copy of your personal data, but we may ask you for proof of your identity before we disclose any information asked for. Once we’ve seen your documents, we’ll send you a copy of the personal data we hold within 30 days.
We carry out something called ‘profiling’ so we can understand the needs, behaviours and demographic characteristics of our customers. This helps us make sure that we are supplying the right products and services to the right groups of people, for example, not offering gas products to people without a gas supply, which do not need our services. Profiling also means we can tailor our services to current customers, enhancing the potential benefits of being a customer.
At any time, you feel that we haven’t processed your data fairly or you’re not satisfied with how we’ve used your personal information, you can contact the Information Commissioners Office, who will investigate this for you. For full details about how to share any concerns you may have, www.ico.org.uk/concerns/
Any links to other websites is provided solely as pointers to information on topics that may be useful to the users of our website. Please recall that when you use a link to go from our website to another website, this privacy notice will no longer be accepted. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site’s own rules and policies. We suggest that you read the rules and policies relating to that website before submitting any personal information.
This notice will be updated every now and again and we recommend that you check back frequently but we will notify you of any changes through our website. The version number and date released will always be listed below: