When choosing an energy supplier
Always compare the energy suppliers especially when your contract is up for renewal. 9 times out of ten there is a better deal to be had.
As well as the obvious factors such as cost, you should also choose a supplier based on customer service they offer. Some of the large brands have been criticised in the recent years for poor responses to complaints and communication, inflexible rates and even in correct bills.
Which? can be a very good source for many services, including energy suppliers. It uses large, national customer surveys and database’s to give a rating of different energy suppliers based on a number of factors.
There is one limitation you may come across when deciding on a supplier is your location. The big companies are likely to service the entire country but smaller suppliers may not cover your area. Ofgem hosts a list of accredited price comparison sites that can show you your options as well.
When you’ve seen what’s available, always consider both the price and customer rating. If you haven’t switched before you could save money on a new tariff, but always be sure to check the review sites to see how their customers think about them, as this can indicate the level of service you could can expect to see.